Shipping & Returns

Shipping

• We ship to addresses in the United States and the United Kingdom.
• Every item is made to order. The estimated delivery time for each item is shown on its product page and again at checkout.
• Delivery estimates are not guaranteed. Delays may occur due to postal services, weather, or other factors outside our control.
• Please double-check your delivery address before completing your order. We cannot reship items delivered to an incorrect address provided at checkout.

Returns

Because each order is custom-printed to your chosen combination of heritages, we do not accept returns for change of mind, incorrect combination selection, or dissatisfaction with the design preview shown on the website.

We will make it right if:

• Your order arrives damaged or with a printing/manufacturing defect.
• Your order is lost in transit.

How to request a reprint or refund

1. Email support@dualheritage.com within 14 days of your expected delivery date.
2. Include your order number and, for damaged or defective items, a photo of the problem.
3. We'll review your request and, for eligible orders, arrange a one-time reprint or a refund at our discretion.

Contact

Questions about an order? Email us at support@dualheritage.com.